Ace365 casino Terms & Conditions

Ace365 casino (referred to herein as "the Platform", "we", or "ace365") is an online gaming and betting service provider. These Terms & Conditions apply to all services offered through the ace365casino.ws website and its mobile application.

These Terms & Conditions constitute a legally binding agreement between the user and ace365 casino. The platform is available to residents of countries where online gaming is legal, including Bangladesh. Users are solely responsible for ensuring compliance with the laws of their own jurisdiction.

Ace365 casino reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the site along with the effective date. Continued use of the platform after such changes constitutes acceptance of the updated terms.

A valid account is required to play games or place bets on ace365 casino. All information provided during registration must be accurate, complete, and up to date. Registering with false information may result in account termination and forfeiture of any funds held.

Only one account is permitted per person. If multiple accounts are found belonging to the same person, all accounts will be closed and all bonuses forfeited.

• During registration, you must provide your full name, date of birth, mobile number, and email address accurately.
• A copy of your National ID or passport may be requested for account verification (KYC).
• Keeping your account password confidential is your responsibility.
• Any unauthorized access to your account must be reported to the support team immediately.
• Account access must not be shared with or granted to any third party.

Ace365 casino reserves the right to decline any registration request without being obligated to provide a reason.

Ace365 casino strictly prohibits underage gambling. To register and play on the platform, users must be at least 18 years of age.

In addition, ace365 casino may not be used in the following circumstances:

• If online gaming is prohibited by law in your country.
• If you are an employee of ace365 casino or an immediate family member of one.
• If you have previously been banned by ace365 casino.
• If you have placed yourself under self-exclusion.

Ace365 casino supports multiple payment methods including bKash, Nagad, Rocket, and USDT. Minimum and maximum deposit and withdrawal limits vary by payment method and are subject to change at any time.

• Deposit: Usually instant. If there is a delay due to banking issues, please contact our support team.
• Withdrawal: Verified accounts are typically processed within 30 minutes to 24 hours.
• KYC verification must be completed before making a withdrawal.
• Withdrawals must be made to the same payment method used for the deposit, unless otherwise specifically approved.
• Ace365 casino reserves the right to verify any withdrawal request and may request additional documentation if needed.
• Withdrawals may be suspended or cancelled in cases of fraudulent transactions.

Funds in your account are held separately from ace365 casino's own operational funds.

Ace365 casino offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, free spins, and cashback. Each bonus comes with its own terms and conditions, detailed on the Bonus Page.

• Wagering Requirement: Winnings from bonuses must meet a wagering requirement before withdrawal (typically 20x–40x the bonus amount).
• Bonus funds cannot be withdrawn directly; withdrawal is only available after the wagering requirements have been met.
• Claiming bonuses through multiple accounts from the same phone number, address, or device is strictly prohibited.
• Bonus offers will be automatically cancelled upon expiry.
• Ace365 casino reserves the right to modify or cancel any bonus offer at any time.

All games on ace365 casino are powered by certified Random Number Generators (RNG). Live dealer games are streamed in real time and operated through licensed game providers.

• Game outcomes are entirely random and cannot be manipulated by anyone.
• In the event of a technical error during a game, ace365 casino may refund the bet placed in that round.
• Ace365 casino is not responsible for any bets cancelled due to internet connection issues.
• Each Sports Betting event is governed by its own specific rules.
• Ace365 casino reserves the right to set betting limits on any account.

The following activities are strictly prohibited on ace365 casino and will result in immediate account termination and forfeiture of all funds:

• Opening multiple accounts to take advantage of bonuses or promotions.
• Using the platform for money laundering or to conceal the source of illegally obtained funds.
• Hacking the gaming system or using cheating software.
• Colluding with other players.
• Using bots or automated software to play games.
• Managing an account on behalf of a minor.
• Engaging in abusive or disrespectful behaviour toward ace365 casino staff.

Ace365 casino reserves the right to suspend or close any account at any time, particularly under the following circumstances:

• Violation of the Terms & Conditions.
• Registering with false or inaccurate information.
• If fraudulent activity is detected.
• If KYC verification has not been completed.
• If an account has been inactive for an extended period (typically 12 months).

Users may close their account at any time by submitting a written request to the support team. Any verified balance will be available for withdrawal before the account is closed.

Ace365 casino takes the privacy of users' personal information seriously. Data collected during registration is used solely for service delivery, verification, and sending relevant offers.

• Personal data is never sold or shared with third parties unless required by law.
• All data is secured with 256-bit SSL encryption.
• Payment details are not stored on ace365 casino's servers.

For more details, visit our Privacy Policy here.

Ace365 casino is not liable for any losses incurred through gaming. Gaming carries inherent risk, and users participate entirely at their own discretion.

• Ace365 casino is not liable for any game interruption caused by technical errors, server downtime, or internet connectivity issues.
• Ace365 casino is not responsible for errors caused by third-party game providers.
• Ace365 casino's total liability shall not exceed the amount deposited by the user.

Ace365 casino reserves the right to modify, amend, or update these Terms & Conditions at any time. In the event of changes:

• Updated terms will be published on the website along with the effective date.
• For significant changes, users may be notified via email or on-site notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

It is the user's responsibility to check this page regularly.

For any questions or complaints regarding these Terms & Conditions, please contact the ace365 casino support team. All complaints are taken seriously and we aim to respond within 48 hours.

Any dispute must first be submitted through ace365 casino's internal complaints process. If a satisfactory resolution is not reached, the matter may be escalated to the relevant regulatory authority.